After watching a recording of an UMSL student attempting to navigate the online enrollment process on UMSL's website, I used my observations to plan my design for a user journey map. I created an empathy map and as-is scenario to assist in creating the content for my map. This user journey map displays the problems with UMSL's online enrollment process in a real-life, chronological way. It also offers possible solutions to the biggest obstacles that the UMSL student experienced.
