After watching a recording of an UMSL student attempting to navigate the online enrollment process on UMSL's website, I used my observations to plan my design for a user journey map. I created an empathy map and as-is scenario to assist in creating the content for my map. This user journey map displays the problems with UMSL's online enrollment process in a real-life, chronological way. It also offers possible solutions to the biggest obstacles that the UMSL student experienced.
![](https://cdn.myportfolio.com/f3501cbe-fb14-41c5-9849-0175bd1c9281/f3912ed8-0a63-4917-975a-31cc06c5adc3_rw_3840.png?h=46e4d032538c8aa086eccdd60b3dc644)
![](https://cdn.myportfolio.com/f3501cbe-fb14-41c5-9849-0175bd1c9281/c74dff88-1a33-4549-ab7a-64590363b42b_rw_3840.png?h=7400b591abb8bde8ef5132e677d2f06e)
![](https://cdn.myportfolio.com/f3501cbe-fb14-41c5-9849-0175bd1c9281/a14c0d57-2bc2-4000-b3c0-1fbbf5abf12b_rw_3840.png?h=ccef13c63dafb64f1142e70b695861df)
![](https://cdn.myportfolio.com/f3501cbe-fb14-41c5-9849-0175bd1c9281/424ac32f-e77a-4256-9379-8c07ce0f2ced_rw_3840.png?h=4464c7c58453c16510a13f992173dbbe)
![](https://cdn.myportfolio.com/f3501cbe-fb14-41c5-9849-0175bd1c9281/028ba580-d3c2-4417-bcb3-abff37e0f89a_rw_3840.png?h=37607af3de31ab4cfeb454494de7da75)
![](https://cdn.myportfolio.com/f3501cbe-fb14-41c5-9849-0175bd1c9281/3e0f24fe-f15e-413e-a5ae-1ddda55c9523_rw_3840.png?h=6c9dc3b052761edc3f56591d6c09037c)